Software Contract Negotiation Tips

Negotiating software contracts is a very important part of your software selection project. The software vendor writes the contract to protect their interests in the engagement. You need to negotiate the contract to protect your interests.

Enterprise business software (ERP, HR, CRM, Financial software, etc.) contracts are typically very negotiable because the software vendors are looking to lock up a long term customer. They know that if they can get a customer in the door even at a discounted rate, they will have a long term maintenance revenue stream that should last at least 5-10 years. The reason for this is that after such a big investment, companies are reticent to change software solutions for many years. Therefore, it is important to remember that the time you have the strongest leverage with the vendor is during the negotiation before signing the contract. Make sure you use that leverage to your advantage.

There are basically 3 contracts that you will sign for a standard on-premise implementation.

1. Software License – This contract outlines the terms of use of the software. The pricing for the software license is typically set by module on a user or concurrent user basis. The software license is usually heavily discounted in the sales process so the software vendor can acquire the new customer.

2. Software Maintenance – This contract outlines the terms for support, maintenance, updates and upgrades. The cost for this service is usually an annual fee of 18-22% of the list price for the software license.

3. Implementation Services – This contract outlines the statement of work, hourly rates, and plan for the implementation. The cost for implementation services is based on the hourly rates of the implementation consultants and the estimate of hours to complete the project. A good rule of thumb for implementation cost in a mid-market environment is a 1:1 ratio with the software license cost. In other words, for every dollar of software license cost you pay, you can expect to pay a dollar for implementation services. For larger companies in more complex environments, this cost can end up being much higher – 2:1 or even up to 10:1 ratio.

If you are buying software in a Software as a Service or SaaS environment, then you will have a Service Level Agreement (SLA). This agreement includes the right to use the software as well as the hosting and data ownership clauses that will be necessary for the engagement.

A few key software contract negotiation tips to remember:

1. The software license is typically heavily discounted up front. Make sure that you look at the whole cost of the software over a 5 year period including maintenance, support, and implementation services.

2. Make sure that you define the terms of the agreement. For example, some vendors will include full payment upon software “installation.” This means that they can charge you the full cost of the software license when they come into your offices and insert the CD, even if there have been no modifications or implementation services.

3. Negotiate the statement of work before you sign the software license agreement. Make sure that you understand exactly what you are buying – including the implementation services plan.

4. Negotiate near the end of the vendor’s fiscal year or quarter end as large discounts can be negotiated so the software vendor can achieve sales goals. We have seen clients sign contracts late at night on December 31 and recently had a customer that was offered a 40% discount if they would sign by the end of the quarter.

Finally, understand that some clauses are negotiable in a software contract and some clauses are not. We recommend that you get assistance with the contract negotiation from a consultant experienced in this area. Their understanding can save you thousands of dollars and can help protect your interests in the contract.

The goal of software contract negotiation should be to have a long-term partnership with the software vendor. This means that the negotiation should not be adversarial. Instead, negotiate with the intent to reach an agreement that is a win-win for both parties for a successful relationship.

Bush Fower Essences to Help Public Presentation

Australian Bush Flower Essences. Just a drop under the tongue, or a thin cover of cream on your skin and you’re up for it! The supportive use of natural flower essences is a great one for creatives in the limelight.

Out and about, protected as you go about your creative endeavours, essential flower essences ‘clear the waters’ and ease the path. Creatives do powerful work in some very mucky places. Don’t go out alone without some extra, natural reinforcement of the body and soul!

There is a beautiful range of flower essences from the Australian bush that I love. There is an essence to help with every fragility and to draw out every type of strength required to live a balanced, calm life and remain centred when in the hotspot of giving a public presentation of any sort.

I recommend Australian Bush Flower Essences way above the more accepted self-medication methods of drugs and alcohol. D and A are fast relieving but the side effects both short and longterm are really painful. There isn’t a creative person alive who doesn’t have a tale of woe of a friend lost to bad behaviour through drugs and alcohol.

The beauty is that, at the very least, Australian Bush Flower Essences can do no harm. Try one for three days. You’ll feel the effects kick in very gently and begin noticing an easing of the symptoms that hold you back from joyful, easeful creativity.

Before going to a public presentation of any sort try placing a few drops of Australian Bush Essence of your choice (depending on what your individual issues are) under your tongue. They’ll help diminish the negative aspect and draw out the positive aspect of your energy.

Just as the build up to a public presentation is important so too is the wind-down. After a big event you might like to try a warm foot bath with the juice of two lemons in it to draw excess energy/over stimulation down away from your head. That way you can unwind, re-center and sleep easily after being so pumped by the adrenal ‘fight or flight’ rush that performance requires.

It’s worth the effort to take care of your own eco-system. Contrary to popular myth, the more solid you are the more creative. Let those whose job it is to destroy themselves in full public view play out their karmic debt. That’s not your job. Your job is to be well and nourish the world with beautiful material that heals.

Simple Method to Connect Global Audience With Magento 2 Mobile App Builder

It’s more important than ever to identify your ideal customer by using relevant and effective methods for getting in touch with them. It’s important to know who you’re trying to reach when developing a mobile app. Also, it will have an impact on its functionality, user experience, and even how much money it makes you. The Magento 2 Mobile App Builder by Knowband consists of all the important features that are required to connect with a global audience.

If you take the time to precisely determine your target demographic, your Magento 2 Mobile App will expand more rapidly. You can gather data and search for trends in behavior to improve your targeting even more.

Methods for Identifying Your Ideal Customer
1. Conduct market research to determine your target audience. To get a sense of what your competitors are doing well and what they are doing terribly, you can look at their websites. By analyzing the pain points of your competitors, you can better understand what makes your mobile app special. The Magento 2 Mobile App Maker consists of several features that will help you out while performing market research.

2. As part of your research, you should also check into your competitor’s product and see how they’re using this information to target customers. In addition to their social media presence, this includes their in-app customer service. People who use the Magento 2 Mobile App Builder can share your products with their friends on social media.

3. Analyze your target market’s demographics. Market research and data analysis can help you identify the demographics and interests of your target audience. Once you’ve figured out your target audience, you’ll need to create user personas to better understand their habits and preferences. The Magento 2 Mobile App Creator can also help you out with converting the mobile apps into a different language.

4. The amount of time and money people spend on their mobile apps may be influenced by a variety of variables, such as where they live, their age, and their income. With this approach, you can target your audience and interact with them in a way that is meaningful to them. Instead, you can utilize user personas to identify and map the typical user journeys of various types of customers. The Magento 2 Mobile App Builder consists of multiple payment and shipping options that make your payment journey easier.

5. Engaging with your audience and customer feedback can also help you enhance your product and marketing strategy. Users’ opinions on your app can be gathered through social media. The Magento 2 Mobile App has a feedback option so that your app’s users can make suggestions and say what they don’t like.